FAQs
We love hearing from you! To help answer some of our most frequently asked questions we’ve put a list together for you.
What is the difference between a hot dog and a bratwurst?
Hot dogs are typically finely ground, precooked, and seasoned with mild spices, while bratwurst is coarser, fresh or raw, and seasoned with bolder flavors like nutmeg and caraway.
How long can you freeze sausages for?
You can freeze sausages for up to 2-3 months. Ensure they’re sealed in an airtight container or freezer-safe bag to prevent freezer burn.
Are Hellers sausages gluten-free?
Yes, many of our sausages are gluten-free! Look for the gluten-free label on our packaging to confirm.
Are Hellers sausages precooked?
Yes, all Hellers sausages are precooked and quick-to-cook, so you can enjoy them straight from the pack with minimal preparation. Just heat gently over medium-low heat, turning often, for a delicious, ready-in-minutes meal. If you get stuck, always check the packaging for cooking instructions.
How to cook Hellers brats?
Hellers bratwurst can be grilled or pan-fried. Cook over medium heat for about 10-12 minutes, turning occasionally, until golden brown and fully heated through.
Are your meat products Halal or Kosher certified?
Hellers is not Halal or Kosher certified as we process pork in the factory.
Do your products contain allergens?
We want everyone to enjoy our products as much as we do, and for those who do have food allergies, we try and limit the allergens in our products such as, egg, gluten and dairy. All our products are MSG free and gluten free with no compromise on taste!
Please refer to the products Nutrition Information and Ingredients panels for allergen statements. We use an allergen management system. Where we have analysed that there is a small chance of cross contamination, we have included warning labels on our products for your safety.
Can I freeze Hellers products?
Yes, all our products can be frozen directly in the freezer in their original packets. We recommend storing our products in the freezer for up to but no longer than 6 months.
If you have opened our products but want to freeze some, we recommend doing this within 2 days of opening.
We also recommend you place it in a clearly labelled and dated freezer bag, so you know how long it has been stored for.
Why does the casing sometimes split when I cook a sausage?
Unfortunately, casings can be very temperamental, and they really don’t like a fast-cooking method over very hot direct heat.
They also like to be turned often and this is why we always recommend you cook a sausage slowly over medium-low heat especially on a BBQ where there is a direct flame.
Take the time to enjoy some banter over the BBQ while you cook them slowly instead of burning them fast!
What is the best temperature to cook sausages?
The best temperature to cook sausages is medium-low heat, cooking slowly and turning often.
Where can I buy Hellers products?
You can buy Hellers Sausages and Brats at selected independent supermarkets like IGA, Drakes, Ritchies and our Honey and Soy Sausages are now available in a 1.8kg pack at Costco!
What is the best way to find out about new Hellers products coming out?
How many staff work at Hellers in Australia and NZ?
In Australia we have around 350 employees mainly in our Perth Factory but also all over Australia.
They also have an amazing long serving team that we are now proud to have working alongside us, 1 employee has been there for 25 years, 2 for 20 years, 3 for 15 years and 12 for 10 years.
We currently have around 660 amazing employees that work in our Kaiapoi Factory, our Wiri Factory and all over NZ.
We are very proud to say that in NZ we have 3 employees who have been with us for 25 years, 13 for 20 years, 24 for 15 years and 61 for 10 years.
It means a great deal to us that they have been part of the Hellers journey for so long.
If you would like to join our incredible team then please email in NZ: jobs@hellers.co.nz and for Australia: careers@hellers.com.au